Terms & Conditions

1 Introduction and nature of the service

Welcome to SihatAI. This document governs your relationship with SihatAI. Access to and use of the website at sihataidev.senangapps.com (and any successor production domain), the SihatAI mobile application for iOS and Android, and the products and services available through them (collectively, the “Services”) are subject to these terms, conditions, and notices (the “Terms”).

By creating an account, downloading the application, clicking to accept, or using the Services, you agree to these Terms, as we may update them from time to time. You should check this page regularly. Continued use after an update constitutes acceptance of the revised Terms, except where Malaysian law requires a specific form of consent.

The Services are a consumer wellness and information technology platform. We provide tools to help you record health-related information (such as blood pressure, glucose, oxygen saturation, weight, heart rate, sleep, steps, water intake, meals, food-label scans, journals, and uploaded documents) and to generate informational AI-assisted summaries and suggestions.

• SihatAI is not a clinic, hospital, laboratory, pharmacy, ambulance service, or telemedicine practice.
• SihatAI is not a registered medical practitioner and does not practise medicine.
• SihatAI does not diagnose, treat, cure, prevent, or prescribe for any disease, injury, or condition.
• SihatAI is not a licensed private healthcare facility.
• SihatAI software is not offered as a medical device for clinical decision-making.

Access is permitted on a temporary basis. We may withdraw, suspend, or change any part of the Services without notice, including for maintenance, security, legal compliance, or abuse prevention. We are not liable merely because the Services are unavailable for a period, except to the extent liability cannot be excluded under Malaysian law (see Section 15).

Relevant Malaysian law: Contracts Act 1950 (Act 136); Electronic Commerce Act 2006 (Act 658) (electronic communications and contracts); Medical Act 1971 (Act 50); Private Healthcare Facilities and Services Act 1998 (Act 586); Medical Device Act 2012 (Act 737).

2 Definitions and parties

In these Terms:

• “SihatAI”, “we”, “us”, “our” means the SihatAI product (a SenangApps service) and the people and contractors who operate it for you.
• “You”, “user” means the individual who accesses or uses the Services.
• “Credits” means in-app units that may be granted daily or purchased, used to unlock certain AI features. Credits are not money, e-money, a deposit, or a stored-value facility.
• “Points” means gamification points that may, where we enable it, be converted to Credits at the rate we publish (currently 50 points = 1 Credit, subject to change).
• “CHIP Collect” means the licensed third-party payment gateway used to collect payment for Credit packages.

These Terms, together with the Privacy Policy and Safety Standards, form the agreement between you and us for the Services. Electronic records of your acceptance and of transactions may be relied on under the Electronic Commerce Act 2006 and the Evidence Act 1950 (including provisions on computer-generated documents).

3 Eligibility, accounts, and age

You must be at least 18 years of age, being the age of majority in Malaysia under the Age of Majority Act 1971 (Act 21), to create an account or enter a contract for paid Credits.

If you are under 18, you must not use the Services except where a parent or legal guardian creates and controls the account, accepts these Terms on your behalf, and is fully responsible for all use. We may suspend accounts that appear to be used by a child without such authority. The Child Act 2001 (Act 611) and the Personal Data Protection Act 2010 (Act 709) inform how we treat children’s data (see the Privacy Policy).

You must provide true, accurate, and complete registration information and keep it updated. You are responsible for keeping your password, device, and login token confidential. Activity carried out through your account is treated as yours unless you prove unauthorised access that was not caused by your negligence.

We may refuse, suspend, or terminate an account where we reasonably believe information is false, the account is used for abuse, or Malaysian law requires us to do so. You must not create multiple accounts to evade a ban, farm daily Credits, or manipulate promotions.

4 Not medical advice, not a healthcare facility, not a medical device

This section is fundamental. You must read it before relying on any output.

4.1 No practise of medicine

Under the Medical Act 1971 (Act 50), only a person registered under that Act may practise medicine. SihatAI, its AI models, and its staff (unless you separately consult them in a licensed clinical setting, which this app is not) do not provide medical, nursing, dietetic, pharmaceutical, or psychological professional services through the Services.

4.2 Not a licensed facility

We do not operate a private healthcare facility or service within the meaning of the Private Healthcare Facilities and Services Act 1998 (Act 586). Nothing in the Services is an appointment, admission, laboratory result issued by a licensed lab, or a prescription.

4.3 Not a medical device for diagnosis or treatment

The Medical Device Act 2012 (Act 737) regulates products (including certain software) intended by the manufacturer to be used for diagnosis, prevention, monitoring, treatment, or alleviation of disease. SihatAI is intended as a general wellness and information tool. It is not intended, labelled, or validated by us as a medical device for clinical diagnosis or treatment. You must not use it as a substitute for devices or software prescribed or recommended by a registered practitioner.

4.4 Food labels and meals

Food-label scans and meal photos are optical / AI estimates. They are not official nutrition labelling, laboratory analysis, or a determination under the Food Act 1983 (Act 281) or the Food Regulations 1985. Values may be wrong, incomplete, or based on a poor photo. You remain responsible for checking the physical pack and for any allergy, religious, or medical dietary decision.

4.5 Medical reports

If you upload a medical report, the AI summary is a convenience extract only. It may omit, misread, or invent text (see Section 5). It is not a second opinion and must not be used to delay seeing a registered practitioner.

4.6 Emergencies

If you have chest pain, severe shortness of breath, stroke symptoms, suicidal thoughts, uncontrolled bleeding, or any other emergency, call 999 or go to the nearest emergency department. Do not use in-app chat, journals, or AI output as emergency care. See also the Safety Standards.

4.7 Your decisions

Any change to medication, diet, exercise, or treatment must be decided by you with a registered medical practitioner or other licensed professional. You assume the risk of acting, or failing to act, on informational output from the Services.

5 Use of artificial intelligence

SihatAI uses automated systems (including third-party AI infrastructure) to generate text, tables, and suggestions from the data and images you submit. This includes, without limitation, Health Wizard plans, meal recognition, food-label / product analysis, and document summaries.

• No warranty of accuracy. AI output is provided “as is” and “as available”. It may be incomplete, outdated, biased, or factually wrong. We do not warrant fitness for a particular health purpose.
• No professional standard. AI output is not held out to the standard of care of a registered medical practitioner, dietitian, or other regulated professional.
• You must verify. You remain solely responsible for reviewing output before you rely on it, and for checking source documents, food packs, and clinical advice.
• Usage limits. AI features may be rate-limited, queued, or charged in Credits. We may change, suspend, or discontinue any model or feature without notice.
• No liability for reliance. To the fullest extent permitted by law, we are not liable for loss arising from your reliance on AI output without independent professional verification.

You must not use AI output to impersonate a doctor, to create marketing claims about a food or drug that would breach the Trade Descriptions Act 2011 (Act 730) or medicines advertising rules, or to provide clinical advice to third parties as if it were professional advice.

AI processing of health-related images and text is also described in the Privacy Policy under the Personal Data Protection Act 2010 (Act 709), including the treatment of sensitive personal data.

6 Information and files you submit

You represent and warrant that:

• information you enter about yourself is, to the best of your knowledge, accurate;
• photos of meals and product labels are taken by you for your personal use;
• medical reports and documents you upload are yours, or you have lawful authority to upload them;
• you will not upload another person’s health records, identity documents, or photographs without that person’s consent (and, where required, a lawful basis under the PDPA);
• you will not upload malware, or content that is obscene, defamatory, or illegal under Malaysian law, including the Communications and Multimedia Act 1998 (Act 588) and the Penal Code (Act 574).

We may refuse, delete, or restrict content that we reasonably believe breaches these Terms or the law. Deletion of your account is dealt with in the Privacy Policy (retention and access).

Family-sharing or caregiver features, if enabled, require the other person’s consent. You must not monitor another adult without their knowledge where that would be unlawful.

7 Credits, points, and payment (CHIP Collect)

7.1 What Credits are

Credits are a limited, personal, non-transferable licence to invoke certain AI features. They are not legal tender, a bank deposit, or e-money issued under the Financial Services Act 2013 (Act 758). We are not a licensed bank, e-money issuer, or payment system operator. Unused Credits have no cash value and cannot be redeemed for money except where we are required to provide a remedy under the Consumer Protection Act 1999 (Act 599).

7.2 Daily grant and conversion

We may grant free daily Credits subject to rules we set (including one grant per day in Malaysia time, and anti-abuse limits). We may convert Points to Credits at a published rate. We may change rates, caps, and eligible features prospectively. Daily grants and promotional Credits may expire.

7.3 Purchases via CHIP Collect

Paid Credit packages are purchased through CHIP Collect, a licensed third-party payment gateway. We do not collect or store your full card, bank, or e-wallet secrets. A purchase is not complete until CHIP reports the payment as paid (or we confirm paid status through our reconciliation). A redirect to a “success” page alone is not proof of payment.

7.4 When Credits are deducted

Credits for an AI feature are generally deducted when that feature succeeds, as described in the app. Failed generations should not consume the charge, except where we have already incurred a non-recoverable third-party cost and we disclose that in the feature flow. Opening a saved product analysis that has not been invalidated is intended to be free of a new Credit charge.

7.5 Refunds

Except as required by Malaysian consumer law, or where we determine a duplicate or erroneous charge occurred because of a technical error by us or by CHIP Collect, successful Credit purchases are final and non-refundable, including if you later decide not to use the Credits, delete your account, or are dissatisfied with an AI result. Approved corrections will be processed back through CHIP Collect to the original method where practicable.

7.6 Pricing and errors

Prices are in Ringgit Malaysia unless stated otherwise. If a price is displayed wrongly, we may cancel the purchase and refund any amount actually captured. We may refuse an order. A contract for a Credit package is formed when we record the purchase as paid and Credits are (or are scheduled to be) credited to your wallet — not merely when you tap “buy”.

False statements about price, quantity, or the nature of Credits in a way that misleads consumers may engage the Trade Descriptions Act 2011 (Act 730) and the Consumer Protection Act 1999. We will correct genuine errors; you must not exploit an obvious pricing glitch.

8 Your responsibilities

You agree to:

• use the Services only for your personal wellness tracking, or as a caregiver with proper consent;
• keep devices and accounts secure;
• comply with Apple App Store and Google Play rules when you download the app;
• seek registered professional care for medical decisions;
• pay for Credit packages you authorise;
• notify us promptly of unauthorised access or a payment you did not make;
• cooperate reasonably if we investigate abuse or a legal request.

9 Prohibited use and computer offences

You must not misuse the Services. You must not:

• commit or encourage a criminal offence;
• gain or attempt unauthorised access to any account, server, or data (including another user’s health records);
• introduce viruses, trojans, worms, or other harmful code;
• attack, overload, or scrape the Services in a way that impairs them;
• reverse engineer, except to the extent allowed by mandatory law;
• bypass Credit charges, daily-grant rules, or security controls;
• use automated bots to create accounts or farm Credits;
• impersonate SihatAI, a doctor, or another person;
• upload another person’s medical records or identity documents without authority;
• use output to harass, defame, or blackmail anyone;
• use the Services to advertise unregistered medicines or to make unlawful health claims.

Unauthorised access to computer systems or unauthorised modification of data may be an offence under the Computer Crimes Act 1997 (Act 563). We may report suspected offences to the police, the Malaysian Communications and Multimedia Commission, or other authorities and disclose your identity where the law requires or permits.

We are not liable for loss caused by a denial-of-service attack, malware, or harmful material you encounter through the internet, except to the extent we cannot exclude that liability under Malaysian law.

10 Limitation of liability

The material and output on the Services are provided without guarantees as to accuracy, completeness, or fitness for a particular purpose, except guarantees that Malaysian law does not allow us to exclude.

To the fullest extent permitted by Malaysian law, SihatAI, SenangApps, and our suppliers, AI providers, and payment processors are not liable for:

• any decision you make about medication, diet, exercise, or whether to see a doctor;
• injury, deterioration of health, or death arising from reliance on AI output or self-entered data, except where caused by our fraud or by negligence that the law does not allow us to exclude;
• inaccurate food-label, meal, or report extraction;
• loss of Credits, Points, or data caused by device failure, your deletion, or events outside our reasonable control;
• indirect, special, incidental, or consequential loss, including loss of profit, goodwill, or expected health outcomes;
• acts or omissions of CHIP Collect, Apple, Google, cloud hosts, or AI infrastructure providers, except where we are legally responsible as a principal;
• unavailability, delay, or interruption of the Services.

Where liability cannot be excluded but can be limited, our aggregate liability to you for all claims arising out of the Services in any 12-month period is limited to the total amount you paid us for Credits in that period, or RM100, whichever is higher — unless a court or the Tribunal for Consumer Claims requires a different measure.

We do not exclude liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under the Consumer Protection Act 1999 or other mandatory Malaysian law, including (where applicable) death or personal injury caused by our negligence if such exclusion is void.

You acknowledge that health outcomes depend on many factors we do not control (including your conditions, medications, environment, and third-party care). The Services are one informational input only.

11 Indemnity

You agree to indemnify and hold harmless SihatAI, SenangApps, and our directors, officers, employees, and agents from claims, damages, and reasonable legal costs arising from:

• your breach of these Terms;
• your misuse of the Services or of AI output;
• content or files you upload (including another person’s data uploaded without authority);
• your violation of Malaysian law or of a third party’s rights.

This indemnity does not apply to the extent a claim is caused by our fraud or by our breach of a non-excludable statutory duty.

12 Suspension and termination

We may suspend or terminate your access immediately if we reasonably suspect fraud, Credit abuse, unauthorised access, upload of unlawful content, risk to other users, or a legal obligation to do so. We may also terminate for prolonged inactivity.

You may stop using the Services and request account deletion through the app or the Delete Account page. Deletion is subject to the retention rules in the Privacy Policy (including legal and security retention).

On termination, your licence to use the Services ends. Unused purchased Credits are not refundable except as Section 7 and the Consumer Protection Act 1999 require. Provisions that by nature should survive (including Sections 4, 5, 10, 11, 13, 15, and 16) survive termination.

13 Intellectual property, software, and content

The SihatAI name, logos, software, prompts, interface, and website content are owned by us or our licensors and are protected by the Copyright Act 1987 (Act 332) and applicable trade mark law. All rights not expressly granted are reserved.

You may use the Services for personal, non-commercial wellness tracking. You must not copy, publish, or commercially exploit our software, prompts, or site content, or remove proprietary notices.

You retain any intellectual property you already own in photos and documents you upload. You grant us a limited, worldwide, non-exclusive licence to host, process, and display that content solely to operate the Services for you (including AI processing and backups), as described in the Privacy Policy. We do not claim ownership of your medical reports.

AI output generated for you may be stored on your account. We do not grant you any right to our underlying models, prompts, or system instructions.

14 Third-party services, stores, and links

The Services may use or link to third parties, including Apple App Store, Google Play, CHIP Collect, cloud storage, email/SMS, push notifications, analytics or crash reporting, device health platforms (for example Health Connect, limited to the data types we actually store), and AI infrastructure.

Those third parties have their own terms and privacy notices. We are not responsible for Linked Sites we do not operate. Payment card data is handled by CHIP Collect, not stored by us as full card credentials.

If you install the app from Apple or Google, their store terms also apply to the download relationship with that store. In-app Credit purchases that we process via CHIP are a contract between you and us, not a car-rental or marketplace contract with another user.

15 Consumer rights that cannot be taken away

If you are a consumer in Malaysia, you have rights under the Consumer Protection Act 1999 (Act 599), including (where they apply) rights against misleading or deceptive conduct, certain guarantees as to services, and protection against unfair contract terms under Part IIIA of that Act.

Nothing in these Terms is intended to exclude, restrict, or modify a right or remedy you have under the Consumer Protection Act 1999, or any other right that the law says cannot be excluded, to the extent that an exclusion would be void.

If a term would otherwise be an unfair term under Part IIIA, it is to be read down or severed so that the rest of the Terms remain effective (see Section 17).

You may have access to the Tribunal for Consumer Claims Malaysia for eligible disputes, in addition to the courts. Using in-app support first often resolves issues faster; it is not a condition that takes away your Tribunal rights.

16 Governing law and disputes

These Terms are governed by the laws of Malaysia. Subject to Section 15 (including the Tribunal for Consumer Claims where it has jurisdiction), the courts of Malaysia have jurisdiction over disputes arising out of the Services.

The Limitation Act 1953 (Act 254) may limit the time within which a civil claim can be brought. You should obtain your own advice on time limits.

Before filing a claim, please contact support@senangapps.com or use Contact Us with your account email, a description of the issue, and any receipt number (for example a Credit purchase receipt). We will try to resolve complaints in good faith.

17 Changes, invalidity, and waiver

We may amend these Terms by posting an updated version on this page and changing the “Last updated” date. For material changes to paid features, we will take reasonable steps to notify you in the app or by email where we have an address.

If any part of these Terms is unenforceable, the remainder stays in force. Where a clause can be severed to save the rest, it shall be. This is consistent with ordinary Malaysian contract principles and with reading down unfair terms under the Consumer Protection Act 1999.

If you breach these Terms and we do not act immediately, we may still enforce our rights later. A waiver is effective only if we give it in writing.

18 Entire agreement and contact

These Terms, the Privacy Policy, and the Safety Standards are the entire agreement between you and us for the Services and replace prior statements about the same subject, except for fraud.

Privacy practices are described only in the Privacy Policy. By using the Services you also acknowledge that notice.

Questions: support@senangapps.com · Contact Us

SihatAI is part of the SenangApps family.